Terms and Conditions

REPAIR PROCEDURE AND STEPS

TERMS AND CONDITIONS OF YOUR DIAGNOSTIC AND REPAIR.

FEEL FREE TO CONTACT US IF YOU NEED CLARITY OR HAVE QUESTIONS.

FREE ASSESSMENT OVER THE PHONE OR IN OUR WORKSHOP

Free Assessment or “have a look” offered are based on the limited time we had to assess your equipment while you wait.
Or based on the information you have provided of it is faults over the phone.

It is an estimated cost based on similar repairs we do. Therefore, if there are other underlying issues, we will confirm with you and correct the repair quote before or during work.

REPAIRABILITY REPORT (DIAGNOSTIC & INSURANCE QUOTE)

No one likes surprises or price hikes in their repairs, hence we need to ensure there is no other damage on the device beneath what we/you see as a fault.

If you will be needing an exact/final price of the repair cost, we will need to run a diagnostic and issue you a Repairability Report.
This can be also used as an Insurance Report if you wish to claim your repair under house and content insurance.
The cost for an Insurance/Techincal Assessment/Repairability Report or a Written/Official Quote is 100$.

Please Note: We do not provide a FREE DIAGNOSTIC! Diagnostic and Cancelation Fees
We keep seeing that many customers think that not every laptop is worth the repair cost required to repair the issue they face and prefer to write off the equipment. So, to reduce the influx of such cases, we decided to display an estimate of the repair cost of some of the regular repairs we get for Laptops, iMacs or Macbooks.

Hence if your budget does not meet the lower bracket of the cost quoted on our website or over the phone, unfortunately, we cannot assist in repairing your laptop, neither we can book you in for a free assessment.

CANCELLATION OF THE REPAIR

After the Assessment or Diagnostic – work to be done is agreed upon, you cannot cancel the repair. Due to the parts being ordered and time invested in the repair process.

Once the repair has started, and you decide to cancel the repair due, to a price change, there will be a diagnostic/cancellation fee of 100$.

BENCH FEE FOR UNSUCCESSFUL REPAIRS

In case of an unsuccessful repair, the diagnostic charge of 100$ (for all laptops & MacBooks built before 2017) will apply.

For 2017 and newer Macbooks’ (2013 and newer iMac’s) diagnostic/bench fee charge is 200$ due to the more expensive chips and complex built.

This charge is required to cover the cost of components used and our time in trying to repair the equipment. The bench fee charge supersedes the cancellation fee.

ALTERNATIVELY, YOU CAN DONATE THE FAULTY EQUIPMENT FOR RECYCLING TO WAIVE THE FEE.

ABANDONED EQUIPMENT

Abandoned equipment for over 60 days of a completed repair (successful or unsuccessful) will be disposed of if no arrangement in place is made.

UNREPAIRED EQUIPMENT CONDITION

We cannot guarantee that equipment after a cancelled/unsuccessful repair, will be in the same condition as it arrived.

Specifically, valid for liquid damage or laptops that are about to fail.

They may not work entirely or may work partially after the repair attempt if they were about to fail before the repair attempt.

We may not be able to bring the device to the pre-repair/semi-faulty state after an unsuccessful repair attempt.

DATA STORED ON A FAILING OR ABOUT TO FAIL DRIVE

We will do our best to preserve your data. However, we cannot guarantee that your data will be intact if your storage drive is about to fail at the time equipment arrived or during a repair.

Macbooks manufactured after 2018 comes with T2 or M1 security chips, these chips are very sensitive to any kind of repair or replacement on the Macbooks. Something simple as battery replacement or screen replacement may trip their security and may require a system to be wiped and reset. This is another way of Apple trying to phase out repairs on their devices and encourage people to buy a new one each time they fail.
We won’t be able to back up the data after it has been tripped, hence ensure you opt-in for the extra backup option before any work is done or you have backed up the data before you bring it in!

What this means to you is that you need to constantly backup your data! Even before you bring it to any repair including Apple!

If the equipment stores critical data that was not backed up and the system still turns on and responds, please discuss with us to get it backed up on an external drive for you before any work is done – 200$ fee applies. If the system is not turning on anymore, then you have not much choice but rather hope for a successful repair or go through the Data Recovery path.