Time needed: 10 minutes.
With the new generation Macbook’s, which comes with a T2 Security Chip, each part of the Macbook is matched to work only with the customer’s Macbook. This is a firmware implementation within parts of the Mac such as Keyboards, Screens, Batteries even some of the chips.
During our repair and diagnostic process, we need to cross-test different parts of the customer’s Macbook into our test Macbooks and vice versa to locate the faulty part. Unfortunately, we cannot do this with Macbook’s which are linked to the customer’s iCloud account. As the system sometimes does not detect the replacement part.
We need to ensure that the device is unlocked and removed from your iCloud account, so we can use it’s parts to test across equipment or if the customer want’s us to recycle the equipment securely.
Unlinking the device from the iCloud Account DOES NOT remove its User Password NEITHER allows us to access Customer’s Data.
All Macbooks with a Catalina or above operating system, have their drive encrypted which does not allow anyone to access customer data without their User Account/iCloud Password.
Once the repair is complete, customer can log in to the user account with the original password and sign in to their iCloud Account, which links back the Macbook into their iCloud.
Official Apple procedure is here. We also described it in a step by step details below.
- Log into iCloud
Log into your www.iCloud.com account, which is associated with your device. This needs to be the account with iCloud activated on the Macbook you left with us for a repair.
- Find my iPhone
Navigate to Find iPhone icon on the menu – Bottom Right
- Choose the device, you have left with us for a repair
Click on All Devices and choose the device you have left with us for repair. Ensure you choose the correct device!
- Remove the device from your iCloud Account
Once Device is selected, click on Remove from Account
- Confirm Removal
Confirm Device Removal from the iCloud Account
If you still cannot remove the device from your account after following these steps, you need to contact AppleCare on 1300321456 regarding the issue. Please make sure you are ready to provide your serial number when contacting them (you can find it on your receipts or original box)
Once the device is removed, do let us know so we can proceed with the diagnostic/repair!