Here at IT-Solve, we do Computer and Mac Repairs in Adelaide differently.
We love recycling and rather replacing the whole part – logic board, top case assembly, etc., we aim to Repair them.
By Repairing Laptops and Apple Macbooks, we eliminate the electronic waste ending in the landfill. This way, we give Macbooks and Laptops a second chance to be useful again.
How we do it?
Simple! We specialize in electronics and can read schematics and understand how chips work. This way we can perform Computer or Mac Repairs in Adelaide with ease and provide under a week turn around (considering we don’t need to order parts).
Besides, we are good at micro soldering (soldering millimetre-sized chips to the logic board). This way, we can work on and repair these new thin Macbooks and Laptops.
All repairs are done in our workshop
Our workshop is equipped with state of the art troubleshooting and repair equipment to aid the repair process.
Moreover, we are backed with years of experience in repairing Apple Mac products, laptops and computers.
We provide high-quality unbeatable service in repairing computers here in Adelaide.
Are you interstate? – no worries! You can mail it in – postage usually is under 30$. We will cover the return.
What happened to it?
This is the first question you will hear from us. Knowing the history of the damage will allow us to do a quick assessment of the issue you are facing, over the phone.
We have been doing it for nearly 10 years now. We can tell you upfront what it needs to be Repaired on your Mac or Computer and how much it will cost you. You decide if it is worth it or not.
What’s best all these can be assessed over the phone with high accuracy!
We are not salespeople. We don’t sell computers or parts, neither we are affiliated with Apple, Dell or other manufacturers.
If you ask about our opinion regarding the value of repairing it compared to buying a new one, rest assured you will get an honest opinion.
Your Data is safe
We comply with the Australian Privacy Act to ensure your data is not leaving your laptop’s premises nor our workshop.
If we need to backup and transfer your data between installations or hard drive upgrades we ensure it is backed up on temporary storage which gets wiped after each customer. This way we ensure your data is securely transferred across to your new system.
Where to start?
1. Call, Text or Chat with usStart with getting an accurate quote of the repair. We have updated rough idea cost on each section of the website by computer and issue type for a general idea of cost.
You can also give us a call on 0469317177 or contact us via WhatsApp or Messenger, we will reply with an instant quote based on your computer issue.
2. Assessing the damageYou have got your quote and happy to proceed? Excellent!
Let us confirm the quote by checking the internals of the computer and damage occurred. We can do that by you bringing it over or letting us pick it up for free (in Adelaide only)
PLEASE NOTE: If you want to know if the computer is repairable, you need to agree with the repair quote we have provided. As the only way, we can diagnose and assess electronic repairability is by repairing it!
Due to the nature of the electronic repairs, we cannot diagnose each part of the system and provide an itemised accurate report, free of charge.
If you need an insurance report or repair report with a summarised repair quote, we will have a charge of 100$ to diagnose the system and issue you one.
You will need to book your repair first so we can allocate a slot for you. As we can be out with a customer, and if you pop in the workshop without a booking, we may miss you.
If you are interstate, you can mail it to us. Postage may cost you about $30; we will cover the return cost.
Please fill our booking form with your details and provide tracking information
3. Finding the fault and Repairing the computerOnce you agree with the repair quote we have provided, we will get right on to the repair process.
To reduce wasted unpaid time, we do not provide free itemised diagnostic. Instead, we use an elimination repair procedure, which requires you to agree to the initial repair quote for us to start the diagnostic and repair process.
90% of the time the initial quote provided is the final amount you pay for the repair.
In some cases, we discover underlying/hidden issues with the computer after we repair the initial fault. When that is the case, we give the customer a choice: either to continue with the amended repair cost or cancel the repair.
By giving the customer an option to cancel the repair, we ensure that the customer is not trapped at one of these “money pit” repairs, where they have no choice but to keep paying for the spiralling out repair costs.
If the customer decides to cancel the repair, cancellation charge applies, and the initial quote provided is not billable. As a result, we return the computer to its faulty state. Please read more on faulty states of unsuccessful or cancelled repairs.
Repair may take from couple days to a week, depending on if we need parts ordered or have them in stock.
You will be informed on every update we have on your repair. You can also get live photos of the repair if you have contacted us via WhatsApp or Messenger.
4. Repair CompletedWe run overnight tests such as Apple diagnostic tests or third-party tests to ensure the stability of our repairs.
If a graphic repair was performed, we issue heavy graphic test software to run overnight ensuring full functionality.
Once we are confident that repair has been successful, we will let you know about it and arrange for you to have it back in the fastest and safest way possible.
You also get 30 Days warranty on our repairs, for peace of mind.
If something goes wrong and repair is not as we wish to be, you are covered with full refund guarantee (excluding the diagnostic and shipping fees)