Prepare your Mac for a repair before you bring it in
With the new generation Macbook’s, which requires a part replacement, logic board or electronic repairs. We need to ensure that the device is Unlinked and Removed from your iCloud account.
When a device is unlinked from iCloud, it allows us to test other apple parts such as screens, keyboard and batteries on this Mac. As well as cross-test parts of the customer’s Mac with our test equipment and Mac’s.
There are multiple ways to achieve this, either on your other Apple device or over the web via your iCloud account. You can use another device registered with your iCloud in your household to complete the task.